BGWM Digital Transformation (Discovery Phase)
The contract covers a Discovery Phase for the digital transformation of Business Growth West Midlands (BGWM), the regional business support service delivered by West Midlands Growth Company Limited through the West Midlands Growth Hub. The appointed agency or consortium will validate user needs, test the Hybrid Universal Front Door operating model, assess existing market solutions and best practice, define service and technical requirements, and produce a robust specification for future procurement and implementation. The planned service will provide a seamless digital entry point, route and refer businesses to appropriate local, regional and national support, capture business intelligence, track outcomes, and provide curated content, tools and tailored recommendations without duplicating existing provision. The estimated contract value is £100,000, with the opportunity covering the initial Discovery stage; no separate contract duration is stated. Delivery is in the West Midlands region (UKG3), and the critical qualification is demonstrated experience undertaking comprehensive discovery work for comparable digital business-support or service-transformation programmes.
Buyer: WEST MIDLANDS GROWTH COMPANY LIMITED. Source: Find a Tender. Updated 30 Sept 2026.
Key facts
- Estimated value: £100k
- Bids close: 26 Oct 2026
- Location: West Midlands, Birmingham
- Procedure: Below threshold - open competition
- Contract period: 30 Nov 2026 to 31 May 2027
- Category: Computer-site planning consultancy services (72130000)
From the official notice
Business Growth West Midlands (BGWM) is the current West Midlands business support service and the primary digital entry point into the wider region's business support ecosystem. Delivered by West Midlands Growth Company (WMGC), through West Midlands Growth Hub, BGWM forms a vital part of the region's commitment to providing a "no wrong door" approach to business support. As part of the new WMGC Growth Hub operating model, a new digital service is required to provide a seamless entry journey for all businesses while supporting clear routing, referral management, business intelligence capture and outcome tracking across the wider business support ecosystem. This may or may not be under the same brand. Following a strategic review, WMGC has adopted a Hybrid Universal Front Door model for the business support digital service, which provides a consistent and high-quality entry experience for all businesses and quickly routes businesses to the most appropriate support while managing expectations around provision through clear positioning and tailored customer journeys. While the future digital service will provide a universal entry point, universal access does not mean that every business will receive person-led support. The primary role of the service is to identify and enable the most appropriate next step for the business. Small, micro, pre-start and startup businesses will be supported through automated referrals to Local Enterprise Services, other local and national provision...
View the official notice
Questions about this tender
When is the deadline?
Bids close on 26 Oct 2026.
What is it worth?
The estimated value is £100k.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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