Customer Survey Research Partner
Peabody Trust, a social housing provider, is seeking a customer research partner to deliver customer feedback and perception research services. The contract covers Peabody’s annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys covering key service areas, with the supplier responsible for collecting and reporting reliable customer satisfaction and service-experience evidence. The annual TSM survey must be designed and conducted in full accordance with the methodology and requirements prescribed by the Regulator of Social Housing, making regulatory compliance the critical qualification requirement. The initial contract period is 12 months, with two optional 12-month extensions, for a potential maximum duration of 36 months. Delivery regions and contract value have not been specified; the opportunity is procured through the Government Commercial Dynamic Purchasing System RM6216 – Research and Insights.
Buyer: Peabody Trust. Source: Find a Tender. Updated 12 Oct 2026.
Key facts
- Estimated value: £1.8m
- Bids close: 9 Nov 2026
- Location: Lewisham and Southwark
- Procedure: Competitive flexible procedure
- Contract period: 1 Apr 2027 to 31 Mar 2030
- Category: Research and development services and related consultancy services (73000000)
From the official notice
Peabody is seeking to appoint a customer research partner through the Government Commercial Dynamic Purchasing System (DPS) RM6216 – Research and Insights to deliver customer feedback and perception research services. The successful provider will be responsible for delivering Peabody's annual Tenant Satisfaction Measures (TSM) Overall Customer Satisfaction Survey and a programme of monthly transactional surveys across key service areas. The TSM survey is a regulatory requirement and must be conducted in accordance with the methodology and requirements prescribed by the Regulator of Social Housing. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Research-and-development-services-and-related-consultancy-services./RHV7H655NU To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/RHV7H655NU
View the official notice
Questions about this tender
When is the deadline?
Bids close on 9 Nov 2026.
What is it worth?
The estimated value is £1.8m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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