HSE 29425 Support Maintenance and Development Services For the existing HSE Track and Trace Software System
The contract covers support, maintenance and development services for the Health Service Executive’s existing FingerPrint Track and Trace software system, which records decontamination and sterilisation events for reusable medical devices, including theatre tray sets and endoscopes. The HSE is the contracting authority for itself and HSE-funded organisations within Ireland’s public healthcare sector, and the system is used across Central Sterile Services Departments, Endoscopy Reprocessing Units, operating theatres, procedure rooms and outpatient settings. The supplier will be expected to maintain and develop the centrally hosted application, its Citrix thin-client environment and associated Microsoft SQL Server databases distributed across high-availability clusters, while supporting GS1-based device identification and patient traceability across hospital sites. The estimated contract value is £17,000,000, although the contract duration is not stated in the available information. Delivery is required across Ireland at HSE healthcare sites and datacentres. The key technical requirement is the ability to support the existing HSE Track and Trace architecture, including Citrix, Microsoft SQL Server and high-availability Windows Server environments.
Buyer: Health Service Executive (HSE). Source: eTenders Ireland. Updated 13 Oct 2026.
Key facts
- Estimated value: €17m
- Bids close: 17 Nov 2026
- Location: Ireland
- Procedure: Restricted
- Category: IT services: consulting, software development, Internet and support (72000000)
From the official notice
The HSE is issuing this Request to Participate for the provision of Support Maintenance and Development Services for the existing HSE FingerPrint Track and Trace Software System . The HSE is the Contracting Authority for this public procurement competition on its own behalf and on behalf of all organisations funded by the HSE. The HSE National Track and Trace solution is designed to capture all events and processes related to the decontamination and sterilisation of RIMD theatre tray sets, and endoscopes used in operating theatres, procedure rooms, and treatment areas. The solution is used in Central Sterile Services Departments , Endoscopy Reprocessing Units operating theatres, endoscopy procedure rooms and other outpatient settings. To ensure that every device can be recorded to the patient on whom it is used, the GS1 coding system has been adopted by the HSE, and this coding standard allows for consistency across HSE hospitals. The Track and Trace application is centrally hosted on prem in HSE datacentres and runs using Citrix thin client technology on designated PCs in the relevant operational areas. There is a Citrix presented instance of the application for each site. The back end database construct features a suite of Microsoft SQL servers, with each individual hospital site having its own distinct set of SQL databases corresponding to each site s specific Citrix published application instance hosted on one centrally managed Citrix VDA suite. The MSSQL Database servers...
View the official notice
Questions about this tender
When is the deadline?
Bids close on 17 Nov 2026.
What is it worth?
The estimated value is €17m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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