Information, Advice & Guidance for RBWM
The contract covers the provision of an Information, Advice and Guidance (IAG) service for residents of the Royal Borough of Windsor and Maidenhead, a local authority in the public sector. The provider will deliver accessible, resident-focused support through face-to-face sessions, telephone assistance, digital access and community outreach. Services must meet specified volumes, performance standards and operational requirements, with a focus on timely resolution of issues, preventing crises and achieving positive outcomes for borough residents. The estimated contract value is £124,000, although the available information does not state the contract duration or delivery timeframe. Delivery will take place across Windsor, Maidenhead and Ascot in the UKJ11 region of the United Kingdom. The key stated qualification requirement is the ability to provide the full multi-channel IAG service in accordance with the buyer’s defined volume, performance and service requirements.
Buyer: Royal Borough of Windsor & Maidenhead. Source: Find a Tender. Updated 20 Oct 2026.
Key facts
- Estimated value: £124k
- Bids close: 19 Nov 2026
- Location: Berkshire
- Procedure: Open procedure
- Contract period: 1 Apr 2027 to 31 Mar 2028
- Category: Health and social work services (85000000)
From the official notice
The Royal Borough of Windsor and Maidenhead is seeking a Information, Advice and Guidance (IAG) Service to deliver accessible, resident-focused support across Windsor, Maidenhead, and Ascot. The provider will supply multi-channel provision including face-to-face sessions, telephone support, and digital access, alongside community outreach. Services must be delivered in accordance with defined volume, performance, and requirements to ensure timely issue resolution, crisis prevention, and positive outcomes for borough residents.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 19 Nov 2026.
What is it worth?
The estimated value is £124k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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