Neighbourhood Mental Health Services (Crisis Alternatives)
The contract covers Neighbourhood Mental Health Services (Crisis Alternatives) for people across Norfolk and Suffolk, commissioned by NHS Norfolk and Suffolk Integrated Care Board, the NHS body responsible for planning and arranging local healthcare services. It is divided into a Neighbourhood Mental Health Partnership Service and a Neighbourhood Mental Health Outreach Service. The partnership service must provide a network of physical locations offering peer support, one-to-one assistance, group sessions, outreach opportunities and, where proposed, digital support through telephone services or online platforms. The outreach service must identify opportunities to prevent hospital admission and support discharge at the earliest stage, working with individuals’ mental healthcare providers to deliver support in homes and community settings. The estimated contract value is £21.5 million, with the contract duration not stated in the available information. Delivery is required across the Norfolk and Suffolk areas covered by UKH14, UKH15, UKH16 and UKH17; bidders must be able to deliver the specified mental health partnership and outreach services across these communities.
Buyer: NHS NORFOLK AND SUFFOLK INTEGRATED CARE BOARD. Source: Find a Tender. Updated 14 Oct 2026.
Key facts
- Estimated value: £21.5m
- Bids close: 27 Nov 2026
- Location: Suffolk, Norwich and East Norfolk, North and West Norfolk, Breckland and South Norfolk
- Procedure: Open procedure
- Category: Health services (85100000)
From the official notice
The Norfolk and Suffolk Integrated Care Board is looking to commission the Neighbourhood Mental Health Services (Crisis Alternatives). This procurement is formed of two lots: Neighbourhood Mental Health partnership service - will provide the people of Norfolk and Suffolk with a network of physical locations for the purpose of accessing support for their psycho-social well-being. This will include the provision of peer support, one-to-one support, group sessions, outreach opportunities and digital options such as telephone support or online platforms where proposed. Neighbourhood Mental Health Outreach service - will identify admission prevention and discharge support opportunities at the earliest stage and work with the individual's mental healthcare provider to provide home and/or community-based support to prevent admission and support discharge.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 27 Nov 2026.
What is it worth?
The estimated value is £21.5m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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