Parent Chat - Digital Parenting Support
Leicester City Council, the local government authority responsible for services in Leicester, is commissioning a Parent Chat digital support service for parents and carers of children and young people aged 0 to 19, or up to 25 for those with special educational needs and disabilities (SEND). The service will provide accessible information, advice and guidance on topics including behaviour, routines, infant feeding, school issues, development, relationships, becoming a parent, and speech and communication, alongside one-to-one support from trained workers by telephone, text, email or webchat. The provider must offer advice, signposting and referrals, work with the Council and partners on Leicester-focused digital promotion, accommodate language, literacy and accessibility needs, and maintain safeguarding, confidentiality, security, data insights, reporting and agreed service levels. The contract is expected to run for two years from 14 January 2027 to 13 January 2029, with no estimated value or delivery region specified beyond Leicester. The critical qualification is the ability to provide trained-worker support with appropriate safeguarding arrangements for families and children.
Buyer: Leicester City Council. Source: Find a Tender. Updated 12 Oct 2026.
Key facts
- Estimated value: £124k
- Bids close: 9 Nov 2026
- Location: Leicester
- Procedure: Below threshold - open competition
- Contract period: 14 Jan 2027 to 13 Jan 2029
- Category: Guidance and counselling services (85312300)
From the official notice
Leicester City Council (LCC) is seeking to commission a Parent Chat service to enhance the parenting support available to Leicester-based parents and carers of children and young people aged 0 to 19 years, or up to 25 years for those with SEND. The service forms part of the Council’s Family Hubs and Start for Life programme and is intended to provide a digital parenting support offer for families across the city. The proposed contract is expected to commence on 14th January 2027 and run until 13th January 2029. The Parent Chat service will provide access to information, advice and guidance on parenting topics including behaviour management, routines, infant feeding, school issues, developmental stages, relationships, becoming a parent, and speech and communication. The service will also provide access to 1:1 support from trained workers through channels such as telephone, text, email or webchat, offering advice, signposting and support to help families access appropriate local and national services. The provider will be expected to work with Leicester City Council and partners to promote the service through a Leicester-focused digital marketing approach and ensure the service is accessible to all parents and carers, taking account of language needs, literacy levels and accessibility requirements. The service must also provide data insights and reporting, maintain appropriate safeguarding arrangements, and ensure the security and confidentiality of service-user information.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 9 Nov 2026.
What is it worth?
The estimated value is £124k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
Similar tenders
Contains public sector information licensed under the Open Government Licence v3.0.
See all live tenders