PRO005158-Services-Contract-System Integrator : Billing and CRM
The contract covers end-to-end systems integration services for United Utilities Water Limited’s target billing and customer relationship management (CRM) environment. United Utilities Water Limited is a regulated water and wastewater utility, and the appointed system integrator will provide solution design, system configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. The resulting capability is expected to support accurate billing, revenue assurance, regulatory compliance, operational efficiency, improved customer experience, and modernised business processes using leading industry practices. The contract value, duration, delivery locations, and timeframe are not specified in the published tender information. The key stated qualification requirement is compliance with the requirements set out in the Conditions of Pre-Qualification (CoPQ), although the specific criteria are not published.
Buyer: United Utilities Water Limited. Source: Find a Tender. Updated 23 Sept 2026.
Key facts
- Estimated value: £10m
- Bids close: 18 Dec 2026
- Location: Warrington
- Procedure: Competitive flexible procedure
- Contract period: 19 Apr 2027 to 18 Apr 2032
- Category: Software integration consultancy services (72227000)
From the official notice
System Integrator (SI) to support the implementation of the target end state for United Utilities. The appointed supplier will be responsible for delivering end-to-end systems integration services, including solution design, configuration, integration, data migration, testing, deployment, transition to the future-state operating model, hypercare, and ongoing support and maintenance. As a critical capability within a regulated utility environment, the target end state must support accurate billing, revenue assurance, regulatory compliance, operational efficiency, an enhanced customer experience, and the modernisation of business processes through the adoption of leading industry practices.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 18 Dec 2026.
What is it worth?
The estimated value is £10m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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