Provision of flexible Benefits Administration Services and Platform
Ofcom, the UK communications regulator, is procuring an end-to-end flexible benefits administration service and supporting online platform for its colleagues. The supplier will manage annual, open and in-year enrolment, including new starters, life events and three-yearly pension re-enrolment, while providing accurate monthly payroll deduction and benefit-provider reporting within agreed processing timescales. The cloud platform must enable colleagues to select and understand benefits, model the cost, tax and National Insurance effects of choices, access Total Reward Statements, use Single Sign-On, and operate as a central engagement hub for benefits and wellbeing offerings. The service also includes communications, first-line query handling, platform helpdesk support, responsive customer service, and detailed management information, reporting and analytics for Ofcom, with technical arrangements meeting Ofcom’s security requirements. The estimated contract value is £350,000, with service provision for up to five years from July 2027, delivered across the United Kingdom. The critical qualification is the ability to provide a secure platform and service compliant with Ofcom’s security requirements.
Buyer: Ofcom. Source: Find a Tender. Updated 19 Oct 2026.
Key facts
- Estimated value: £350k
- Bids close: 30 Nov 2026
- Location: Lewisham and Southwark
- Procedure: Open procedure
- Contract period: 1 Jul 2027 to 30 Jun 2032
- Category: Financial and insurance services (66000000)
From the official notice
Ofcom has a requirement for the provision of an end-to-end flexible benefits administration service for up to five years from July 2027. As a minimum, the service must deliver the following: 1. SCHEME ADMINISTRATION • Management of annual and open enrolment processes. Annual enrolment window currently held in November for benefits effective 1 January • Management of in year enrolment for new starters and life events • Timely and accurate monthly payroll deduction reporting in the agreed format in accordance with monthly processing timelines • Timely and accurate monthly provider reporting of colleagues in the agreed format to benefit providers in order to provide a seamless service to colleagues for onward enrolment in relevant benefits at the correct choice level • Communications functionality to inform colleagues on key process issues such as enrolment process • 1st line query management from colleagues and Ofcom Team within pre-agreed SLA • Build Benefit changes as and when required • Communications with members regarding workflow of benefit choices • Confirmation communication of benefit choices when confirmed • Management of pension re-enrolment on a three yearly cycle 2. PLATFORM • Maintenance of online benefit platform and all information held on it • Helpdesk functionality and for registration and access issues on benefit platform if not SSO • Cloud platform to enable colleagues select their benefits, and to find out information on each benefit • Ofcom would want to u...
View the official notice
Questions about this tender
When is the deadline?
Bids close on 30 Nov 2026.
What is it worth?
The estimated value is £350k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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