Student Counselling Services
Ulster University, a higher education institution in Northern Ireland, is seeking student counselling services to supplement its existing wellbeing, mental health, disability and financial support delivered through Student Wellbeing teams across its campuses. The supplier must provide a staffed 24-hour telephone helpline, conduct initial triage for student self-referrals and direct referrals from university staff, and deliver counselling through face-to-face, telephone and video sessions according to student preference. The scope also includes crisis intervention and group counselling for students. The notice states an estimated value of £1 and does not provide a contract duration or service commencement timeframe. Delivery is identified within the UK Northern Ireland region (UKN), covering the university’s campuses. The most critical stated service requirement is the ability to operate a continuously staffed 24-hour helpline with initial triage assessment.
Buyer: Ulster University. Source: eTendersNI. Updated 23 Sept 2026.
Key facts
- Estimated value: £1.2m
- Bids close: 27 Oct 2026
- Location: Northern Ireland
- Procedure: Open/Competitive Flexible
- Category: Counselling services (85312320)
From the official notice
Provision of student counselling services to supplement existing sources of internal wellbeing, mental health, disability and financial support to students through our Student Wellbeing teams across our campuses. Key services required: • A 24-hour staffed telephone helpline with initial triage assessment for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. • Counselling via face to face, telephone and video sessions (per student preference) • Crisis intervention/Group counselling for students
View the official notice
Questions about this tender
When is the deadline?
Bids close on 27 Oct 2026.
What is it worth?
The estimated value is £1.2m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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