TfL 97139 - Bus Driver Quality Monitoring
The contract covers ongoing bus driver quality monitoring for Transport for London (TfL), the public transport authority responsible for London’s transport network. The supplier is expected to provide a comprehensive, continuous assessment programme that monitors driver performance throughout employment, rather than only during initial recruitment. The scope is intended to support high safety standards, passenger comfort and operational efficiency through ongoing evaluation of bus driver quality. Delivery is identified across the United Kingdom, with the opportunity specifically associated with TfL’s bus operations in London. The estimated contract value and duration are not specified in the available tender information. No specific certification or qualification requirement is stated in the supplied details; bidders must therefore refer to the full procurement documentation for the applicable eligibility requirements.
Buyer: Transport for London. Source: Find a Tender. Updated 29 Sept 2026.
Key facts
- Estimated value: £2.2m
- Bids close: 30 Oct 2026
- Location: London, Hackney and Newham
- Procedure: Open procedure
- Contract period: 27 Mar 2027 to 27 Mar 2031
- Category: Education and training services (80000000)
From the official notice
The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators
View the official notice
Questions about this tender
When is the deadline?
Bids close on 30 Oct 2026.
What is it worth?
The estimated value is £2.2m.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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