The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider
The contract covers provision and operation of a technology and customer service platform for the South Yorkshire Mayoral Combined Authority’s new People’s Network e-bikes project. SYMCA is a public-sector Mayoral Combined Authority responsible for regional transport and wider economic and public services in South Yorkshire. The supplier will deliver a branded white-label website, subscription and payment management, customer qualification and checks, insurance and theft management, asset tracking and bike allocation, customer order ticketing, IoT integration including GPS tracking, data collection, customer service and CRM, legal and compliance support, and management information, reporting and analytics. The estimated contract value is £300,000, with the available tender details not stating a contract duration or delivery timeframe. Services will be delivered across South Yorkshire and the United Kingdom region identified as UKE3. The critical requirement is the ability to provide and operate an integrated platform covering the scheme’s customer, operational, tracking, compliance and reporting functions.
Buyer: South Yorkshire Mayoral Combined Authority. Source: Find a Tender. Updated 16 Oct 2026.
Key facts
- Estimated value: £300k
- Bids close: 16 Nov 2026
- Location: South Yorkshire, Sheffield
- Procedure: Open procedure
- Contract period: 11 Jan 2027 to 31 Mar 2030
- Category: Customer Relation Management software package (48445000)
From the official notice
The opportunity is for a technology and customer service platform supplier to support delivery of SYMCA's new e-bikes project. The Platform Supplier shall provide and operate a digital platform that supports both the operational delivery of the scheme and the achievement of the wider programme objectives, including: - Branded White-Labelled Website - Subscription and Payment Management - Customer Qualification and Checks - Insurance and Theft Management - Asset Tracking and Bike Allocation - Customer Order Ticketing - IoT (Internet of Things) Integration, including GPS Tracking - Data Collection - Customer Service and Customer Relationship Management (CRM) - Legal and Compliance - Management Information, Reporting and Analytics
View the official notice
Questions about this tender
When is the deadline?
Bids close on 16 Nov 2026.
What is it worth?
The estimated value is £300k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
Similar tenders
Contains public sector information licensed under the Open Government Licence v3.0.
See all live tenders