TR5389 Service Provider to provide Digital workspace Monitoring Software
The contract covers the provision, licensing, support and maintenance of digital workspace monitoring software for Electricity Supply Board (ESB), Ireland’s state-owned electricity utility and energy-sector organisation. ESB currently operates ControlUp to collect, analyse and retain data across critical points of its Digital Workspace infrastructure, supporting trend identification and proactive issue resolution. The supplier will provide performance-monitoring software support and licensing, maintain all existing software, manage licences and subscriptions for devices and software modules, and support and license additional software introduced during the contract, including digital monitoring solutions beyond ControlUp products. The estimated contract value is £1,000,000, although the contract duration is not stated in the available details. Delivery is required across Ireland (IE). The key qualification requirement is the capability to provide and maintain ControlUp or comparable digital workspace monitoring solutions, including associated licensing, software support and maintenance.
Buyer: Electricity Supply Board ( ESB ). Source: eTenders Ireland. Updated 21 Sept 2026.
Key facts
- Estimated value: €1m
- Bids close: 28 Oct 2026
- Location: Ireland
- Procedure: Negotiated with prior call for competition
- Category: IT services: consulting, software development, Internet and support (72000000)
From the official notice
The Contracting Entity intends to procure a contract for a Service Provider to provide, licence, support and maintenance for ESB’s Digital workspace Monitoring Software. ESB operates the ControlUp monitoring software which enables us to leverage modern digital technologies to gather and analyse data at every critical point of our Digital Workspace infrastructure. It also provides historical data that is very important for recognising trends and proactively addressing issues. It is proposed that the Contract will include (non-exhaustive list – high level scope): ControlUp Performance Monitoring Software The supply of software support with licensing for the existing ESB Digital Workspace solution. Maintenance for all existing software. Management of software licences/subscriptions for all devices and software modules is required. The supply of software support with licensing for any new software added during the term of the contract. This will not be restricted to ControlUp related products as other digital monitoring solutions will be considered.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 28 Oct 2026.
What is it worth?
The estimated value is €1m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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