UK 777 IT Onsite Operations and Infrastructure supporting services
The contract covers UK End User Computing (EUC), on-site IT operations and infrastructure support for the British Council, an international organisation operating in the cultural relations and education sectors. The supplier will complement the British Council’s Digital and Technology team by providing hands-on desk-side assistance and infrastructure support where issues cannot be resolved remotely by the Global Service Desk or Central Infrastructure Team. Delivery will primarily support the British Council’s UK headquarters and estate at Stratford, with a physical presence in Manchester and mainly remote support for sites in Belfast, Cardiff, Edinburgh and Coventry, including occasional visits when required. The estimated contract value is £1,233,333, with an initial three-year term and options for up to four additional one-year extensions. The critical qualification requirement is completion and signature of the required Non-Disclosure Agreement and Procurement-Specific Questionnaire before access to the full tender documentation is provided.
Buyer: British Council. Source: Find a Tender. Updated 19 Oct 2026.
Key facts
- Estimated value: £1.2m
- Bids close: 9 Nov 2026
- Location: Hackney and Newham
- Procedure: Open procedure
- Contract period: 1 Apr 2027 to 31 Mar 2030
- Category: IT services: consulting, software development, Internet and support (72000000)
From the official notice
The requirements and scope of this tender include the British Council's UK headquarters and all UK-based offices. The supplier shall provide End User Computing (EUC) and on-site IT support services for the British Council's UK estate, primarily residing at Stratford, with a physical presence in Manchester and primarily remote support for Belfast, Cardiff, Edinburgh, and Coventry site, with occasional site visits as required. Complementing the British Council Digital and Technology team (D&T), the supplier will deliver hands-on, desk-side, and infrastructure support where remote resolution is not feasible by either our Global Service Desk (GSD) or Central Infrastructure Team (CIT). The Contract awarded will be for a duration 3 years with an option for extensions of up to 4 additional annual extensions. As a first step, interested suppliers are required to complete and sign the Non-Disclosure Agreement (NDA) and Annex 2, the Procurement-Specific Questionnaire. Upon receipt of the completed and signed documents, the British Council will provide access to the full tender pack and all relevant supporting documentation.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 9 Nov 2026.
What is it worth?
The estimated value is £1.2m.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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