Unified Customer Contact and Force Control Room Solution
The contract covers the provision of a Unified Customer Contact and Force Control Room Solution for York and North Yorkshire Combined Authority and the Chief Constable for North Yorkshire Police, supporting public-sector local government and policing functions. The supplier will be expected to provide an integrated solution for customer contact and force control room operations, including the associated technology, systems, services and implementation required to meet the buyer’s Statement of Requirements. The estimated contract value is £15 million, although the available tender details do not state the contract duration or a more specific delivery timetable. Services will be delivered across York and North Yorkshire, within the United Kingdom (region UKE), for the participating authority and North Yorkshire Police. The critical qualification requirement is the ability to deliver the complete unified customer contact and force control room solution in accordance with the full Statement of Requirements.
Buyer: York and North Yorkshire Combined Authority. Source: Find a Tender. Updated 15 Oct 2026.
Key facts
- Estimated value: £15m
- Bids close: 27 Nov 2026
- Location: Yorkshire and The Humber, York
- Procedure: Competitive flexible procedure
- Contract period: 1 Oct 2027 to 30 Sept 2032
- Category: Radio, television, communication, telecommunication and related equipment (32000000)
From the official notice
York and North Yorkshire Combined Authority on behalf of itself and the Chief Constable for North Yorkshire Police is seeking to award a Contract for the provision of a Unified Customer Contact and Force Control Room Solution. The full Statement of Requirements can be obtained by registering interest and viewing documents at https://atamis-7459.my.salesforce-sites.com/ProSpend__CS_ContractPage?SearchType=Projects&uid=a07Px000016ykpdIAA&searchStr=&sortStr=Recently+Published&page=1&filters=&County=
View the official notice
Questions about this tender
When is the deadline?
Bids close on 27 Nov 2026.
What is it worth?
The estimated value is £15m.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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