Debt Collection
The contract covers specialist debt collection agency and business process outsourcing services for United Utilities Water Limited, a water and wastewater utility company operating in the UK. Suppliers will collect household debt through live first- and second-stage activity, doorstep visits, vulnerable-customer support, final-account recovery, trace and collect work, low-value placements, and probate or deceased-account cases. United Utilities will provide debtor and debt data, while suppliers must follow agreed collection processes, secure payment in line with Fair Pay Guidelines, remit recovered funds, and return relevant information obtained during the work. The estimated contract value is £43,554,267, although the available details do not state the contract duration or service commencement timeframe. Delivery is across the United Kingdom, including the UKD region. The critical qualification is the ability to comply with all applicable industry standards and Good Industry Practice, with effective controls for identifying, managing, and resolving compliance failures.
Buyer: United Utilities Water Limited. Source: Find a Tender. Updated 11 Sept 2026.
Key facts
- Estimated value: £43.6m
- Bids close: 29 Dec 2026
- Location: North West (England), Warrington
- Procedure: Competitive flexible procedure
- Contract period: 1 Oct 2027 to 30 Sept 2030
- Category: Collection agency services (79940000)
From the official notice
The Scope of this proposed service will be for supply of Specialist Debt Collection Agency and Business Process Outsourcing (BPO) providers to deliver standard Live 1st and 2nd, Doorstep visits, specialist vulnerable customer, Final accounts, Trace & Collect, low value placement & Probate/Deceased. DCAs play a key part in reducing the debt currently held by United Utilities. The scope of this tender covers household (Domestic) debt only. The objective for all Suppliers to undertake Debt Collection activities and secure payment of money owed by debtors, in-line with Fair Pay Guidelines. United Utilities will provide Customer Data containing the details of the Debts to the Supplier who will work through the agreed processes to collect the Debts and remit the collected funds back to United Utilities including any additional information obtained whilst securing payment. All Suppliers must adhere to all applicable industry standards and Good Industry Practice and be able to ensure compliance and how failures are managed and resolved.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 29 Dec 2026.
What is it worth?
The estimated value is £43.6m.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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