For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service
Oldham Metropolitan Borough Council, the local government organisation responsible for public services in Oldham, is procuring a statutory out-of-hours homelessness telephone service for residents needing emergency housing advice and support outside normal office hours. The provider will operate the dedicated service from 5pm to 9am Monday to Thursday, 5pm Friday to 9am Monday, and throughout weekends and bank holidays, totalling 128 hours per week plus 192 bank-holiday hours annually. Duties include professionally triaging calls, recording and referring non-urgent cases to the Council’s Homelessness Team, conducting mini-assessments for households homeless that night, determining whether eligibility and priority-need thresholds appear to be met, securing temporary accommodation through the Council’s framework, placing households, notifying the Council, maintaining contact records, completing shift handovers, signposting support, and attending monthly monitoring meetings. The estimated contract value is £130,000, although the contract duration is not stated. Services will be delivered for residents in the UKD region, with accommodation placements arranged within the Council’s temporary accommodation framework. The critical qualification is that service staff must have knowledge and experience of homelessness, particularly temporary accommodation and housing needs.
Buyer: Oldham Metropolitan Borough Council. Source: Find a Tender. Updated 18 Oct 2026.
Key facts
- Estimated value: £750k
- Bids close: 16 Nov 2026
- Location: North West (England), Greater Manchester North East
- Procedure: Open procedure
- Contract period: 1 Jan 2027 to 31 Dec 2029
- Category: Telephone-answering services (79510000)
From the official notice
To meet legal requirements to provide an out-of-hour emergency service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service. The successful contractor will undertake the duties outlined within the Out of Hours Contract enabled the Local Authority to continue to fulfil its statutory responsibilities and provide emergency out of hours housing advice and support. The Out of Hours Emergency Homelessness Support Service is a telephone-based service that residents can contact outside of usual office hours: Monday - Friday 5pm-9am overnight support, and Saturday - Sunday 24hours support inclusive of bank holidays. Based on historical spend it is estimated the new contract spend will be circa £125,000 per annum. This figure does not guarantee the Contract value or spend.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 16 Nov 2026.
What is it worth?
The estimated value is £750k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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