NS&I Digital Market Intelligence Support service
The contract covers digital and fintech market intelligence support for NS&I, the UK government-backed savings and investments organisation, to monitor competitors and emerging developments across financial services. The supplier will provide comprehensive coverage of UK and international challenger and incumbent banks, with insight into fintech, technology, open banking and digital innovation, while knowledge from sectors such as retail and utilities is advantageous. Key deliverables include detailed analysis of end-to-end customer journeys, benchmarking NS&I against best-in-class experiences, deep-dive presentations when required, a secure online platform with an extensive insight library, project reviews using research credits, and regular alerts on digital and innovation news. The estimated contract value is £125,000, although the contract duration is not stated in the available information. Delivery regions or specific sites are not specified. The critical qualification requirement is demonstrable expansive knowledge of the digital and fintech sector with comprehensive market coverage across relevant competitors.
Buyer: NS&I. Source: Find a Tender. Updated 7 Oct 2026.
Key facts
- Estimated value: £125k
- Bids close: 2 Nov 2026
- Location: Lewisham and Southwark
- Procedure: Open procedure
- Contract period: 8 Dec 2026 to 7 Dec 2027
- Category: Market research services (79310000)
From the official notice
A digital and fintech insight agency is required to help NS&I monitor the external competitor landscape, particularly focusing on fintechs, technology, open banking developments and digital innovations. NS&I require a supplier that has expansive knowledge of the digital and fintech sector with comprehensive market coverage across challenger and incumbent banks. The supplier should be able to provide monitoring over an extensive list of competitors within the UK and around the world. Knowledge and learnings from other sectors (e.g. retailers, utility providers etc.) would be advantageous. Brief summary of requirements: • Provide NS&I with detailed insights on end to end customer user journeys and benchmark NS&I against best in class experiences. • Deliver deep dive presentations when required. • Provide a secure online platform containing a comprehensive library of insights. • Through the use of research credits, provide a review of NS&I’s projects. • Provide regular news alerts on the latest digital and innovation developments within financial services. The tender documents, including the full specification, terms and conditions and invitation to tender document can be accessed at: https://app.panacea-software.com/nsandi/Login.aspx Bidders should refer to the Instructions to Bidders document, which provides detailed instructions on the procurement process. Tender responses must be submitted before the deadline, via the Panacea electronic procurement portal...
View the official notice
Questions about this tender
When is the deadline?
Bids close on 2 Nov 2026.
What is it worth?
The estimated value is £125k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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