Patient Experience and FFT Platform
Hampshire and Isle of Wight Healthcare NHS Foundation Trust, an NHS healthcare provider, is procuring a Patient Experience and Friends and Family Test (FFT) platform to collect, analyse and report feedback from patients and carers. The service must support delivery of the FFT alongside other locally defined patient and staff experience surveys, providing the functionality needed to gather responses and produce meaningful reporting for the Trust. The estimated contract value is £166,500, although the available details do not specify the contract duration or delivery locations. The work is expected to support the Trust’s healthcare operations across its service area, but no particular regions or sites are identified. The critical stated requirement is that the supplier must have suitable relevant experience in providing this type of patient experience and feedback platform.
Buyer: Hampshire and Isle of Wight Healthcare NHS Foundation Trust. Source: Find a Tender. Updated 15 Oct 2026.
Key facts
- Estimated value: £166.5k
- Bids close: 9 Nov 2026
- Location: Central Hampshire
- Procedure: Open procedure
- Contract period: 1 Apr 2027 to 31 Mar 2030
- Category: Customer satisfaction survey (79342311)
From the official notice
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a suitability experienced supplier for the provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback. This will also include the facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys.
View the official notice
Questions about this tender
When is the deadline?
Bids close on 9 Nov 2026.
What is it worth?
The estimated value is £166.5k.
Who can apply?
Any supplier that meets the buyer's requirements can apply. Check the official notice for conditions.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
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