Provision of out of hours customer call centre services.
The contract covers an out of hours emergency repairs call-handling service for Connexus Homes Limited, a social housing provider, enabling its customers to access support outside normal working hours. The appointed supplier will handle calls during evenings, weekends, bank holidays and other closure periods, assess the nature and urgency of each contact, provide clear and sensitive advice, record information accurately, and escalate or dispatch emergency repairs to Connexus’s nominated contractors or internal teams when required. Connexus requires a reliable, customer-focused service delivered in accordance with agreed protocols and proven experience of providing out of hours services within the UK social housing sector. The contract will run for an initial two years, with an option to extend by a further two years subject to satisfactory annual performance reviews; the estimated value is not published. Delivery regions are not specified, and the key qualification is demonstrable experience delivering out of hours services in the UK social housing sector.
Buyer: Connexus Homes Limited. Source: Find a Tender. Updated 12 Oct 2026.
Key facts
- Estimated value: £212k
- Bids close: 6 Nov 2026
- Location: Herefordshire, County of, Shropshire CC
- Procedure: Competitive flexible procedure
- Contract period: 1 Apr 2027 to 31 Mar 2029
- Category: Customer services (79342300)
From the official notice
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods. Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2NG98Y3SAY
View the official notice
Questions about this tender
When is the deadline?
Bids close on 6 Nov 2026.
What is it worth?
The estimated value is £212k.
Who can apply?
The buyer has marked it as suitable for small and medium-sized businesses.
How do I bid?
Open the official notice, register on the buyer's portal and submit your bid before the deadline.
Similar tenders
Contains public sector information licensed under the Open Government Licence v3.0.
See all live tenders